Return and Refund Policy

1. ANSAR MART will accept returns or refunds of Goods on the following cases:
   0. Faulty Goods
   1. Damaged Goods
   2. Incorrect products
   3. Customer′s convenience (as long as it is within ANSAR MART′s return policy)

2. There are three types of Goods return:
   0. For delivery failures
   1. Unopened returns – For items in whose categories ANSAR MART offers a return policy and for items with visible damages
   2. Opened returns – for defective, void and expired, damages and for categories where ANSAR MART offers an opened returns policy

3. The return or refund should be within period of time on the following cases:
   0. Perishable goods (e.g. fruits, vegetables) – Hand back to the driver at the time of delivery
   1. Non-perishable goods (e.g. kitchen, laundry products) – Hand back to the driver at the time of delivery or within 48 hours.

4. Due to the reason of refund condition the refund has to be made within 7 days or the next bill with Ansar Mart.

5. Shipping costs must be borne by the ANSAR MART should the reason of the return be in the case of faulty, damaged, or incorrect goods.

6. Shipping costs must be borne by the Customer should the reason of the return be in the case of customer′s convenience (as long as it is within ANSAR MART′s refund & return policy), the return shipping costs shall be borne by the Customer.

7. For damaged goods that are not easily identifiable (eg. Damaged content is only detected upon opening of packaging), please do notify us by call or whatsApp us at 010-361 4244 within 7 days from the delivery date. Please keep the damaged item and the original copy of your Delivery Order for our verification when we deliver your replacement item as we will not be able to process your replacement item otherwise.

8. ANSAR MART agrees to release, defend, protect, indemnify and hold customer harmless from and against any costs, expenses, fines, penalties, losses, damages, and liabilities arising from any above mentioned situations.

(The return / refund policy above was taken from Terms and Conditions (T&C) page under section “RETURNS OF GOODS”. If the content of this page contradicts with current T&C, all the content stated in theT&C page are finals.)